Loving Your Order!

We are as proud as you to promote the exclusive collections designed by Motif and made by the skilled artisans of Bangladesh. All our products are made to high standards of quality with a variety of natural and recycled materials. Due to the nature of these raw materials, some items may vary slightly from the images on our website.

We appreciate and gladly serve the market’s need for uniformity; however we, like you, also celebrate the handmade! We enjoy the slight variations that may appear, showing there is a real person behind every product. What we don’t enjoy are defective goods, you can be sure we’ll never send those ‘variations’!

Below are the Terms & Conditions of a business relationship with Motif. Please feel free to contact us with any clarifying questions.

Motif Information

Motif was established in 1998 and is a Joint Venture Private Limited Company registered in Dhaka, Bangladesh.

Head Office:   

31/12 Block D, Taj Mahal Rd., Mohammadpur, Dhaka 1207, BANGLADESH
T: +880 (0)2 9185408
C: +880 (0)1911 344269
E: jackie@motifhandmade.com

International Office:

P.O. Box 70, Royal, IL 61871, USA
C: +1 217 552 0537
E: jackie@motifhandmade.com

US Distributor:

Minga Fair Trade Imports
961 Park Drive, Block D, Lake Geneva, WI 53147, USA
T: (262) 248-8790
E: sales@mingaimports.com

Distributors & Agents

We appreciate our increasingly international clientele and are happy to hear from distributors and/or agents excited to share our Fair Trade vision! Click about us to find out more and then please contact us to start a conversation.

Website

This website is the official website of MOTIF LIMITED. The copyright and the database rights are owned by MOTIF LIMITED. The website and all intellectual property rights in its displayed product ranges, text, design, graphics, along with their selection and arrangement, together with the MOTIF registered trademark belong to MOTIF LIMITED.

This website is designed, developed and maintained by Clearly Presentable.

Website Use

If you’re registered with MOTIF HANDMADE then feel free to use all images and information from our website to promote and/or reference MOTIF and our products. Promotions in any media are fine however, we’d really appreciate a sample of, or link to, how and where it’s used. This is for our own info AND to show our amazing artisans just where their wonderful work turns up! Please contact us as we’re happy to offer more images and information as needed.

Order Information

All orders are produced and processed in Bangladesh. Payment is made to our business account in Bangladesh. Delivery is direct by sea or air from Bangladesh to most other countries around the world.

1. Process

Online Cart
Products selected through the Cart on this site cannot be paid for online. Your product selection is sent to sales@motifhandmade.com. We are then in touch to confirm all details before sending an Order Confirmation.

Order Confirmation
On receipt of your order, all prices and details are checked. Any queries about product changes, labeling, packaging, packing & shipping options, etc. are addressed at that time. After clarifying all details an Order Confirmation is sent from Motif to you and must be agreed before production begins.

Minimums
Minimum Quantity: Noted with each product.
Minimum Goods Value: US$1,500
Sample Orders: As discussed and agreed.

Minimums are negotiable, please contact us with any queries.

Lead Time
As soon as all details relating to your order are agreed, production begins. Production is usually completed and goods ready to send from Bangladesh within 60 – 90 days. This is an approximate time-frame, we suggest a more accurate schedule based on your order.

2. Payment

Telegraphic (aka Wire) Transfer (TT)
Advance Payment
To commence the order MOTIF must receive 50% of the goods order value in advance by a Telegraphic or Wire Transfer into our company’s Prime Bank account. Bank details are sent with the Order Confirmation notice and production starts on receipt of this amount into our account. Lead time quoted is counted from this date. At present we are not able to accept online payment. We will inform you when this changes, but do contact us with any queries.

Balance Payment
An Invoice is sent when all costs have been finalized and can be added to the remaining 50% of the goods value. The balance of payment must be paid prior to dispatch of your order so that our bank can release the export documentation.

NOTE: 100% of invoice value must be received into our account before shipment if not the bank is delayed with the export paperwork. This in turn delays the delivery date to you. No charge is made to receive the TT. All charges to send the TTs are covered by you our customer

Letter of Credit (LC)
For orders exceeding US$50,000 (US$ fifty thousand), we request that a Confirmed LC be opened in our name, Motif Ltd. Bank details are sent with the Order Confirmation notice and production begins on receipt of the LC by our bank. Lead time quoted is counted from this date. At present we are not able to accept online payment. We will inform you when this changes, but do contact us with any queries.

Currency
All prices listed on this website are US$ FOB By Air (see below) and payable in US$. Payment in other major currencies may be discussed and agreed before commencing production of your order.

3. Packaging & Packing

Labeling & Packaging
We are happy to meet the labeling requirements of your particular markets. Please inform us at the time of ordering of your labeling requirements and any other special packaging and/or instructions.

Packing
Both air and sea shipments are packed in 7 ply corrugated cardboard boxes. The box dimensions are approx. 60cm x 40cm x 52cm / 24” x 16” x 20”and weight is approx. 2.2 kg / 5 lbs. The type of packing that MOTIF uses ensures your products arrive in good condition. Specialised packaging and packing materials are available, costs are provided according to your instructions.

Delivery Information

At Motif, we work with a very reputable Freight Forwarder. We also work with a number of Freight Forwarding and Courier companies nominated by our buyers. Please be assured the timely delivery of your shipment is our prime concern. The best shipping option for your order is discussed and agreed before production begins.

Customs Information

Before finalizing the order, even if you have imported from Bangladesh before, please contact your local Customs Office for further information on importing from Bangladesh as laws, rules, and charges vary widely and revisions are made. Let us know in good time anything we can do to support you.

Express Mail Service (EMS) or Courier Service

These services are used for sample orders of 2 – 3 boxes weight max. 20kg (44lbs) per box. Shipment is by air direct to your address with no export formalities from Bangladesh.

To use this option for delivery of goods for sale please contact your local Customs Office and follow their guidelines on any payable tariffs, etc. Please let us know in good time what we may need to prepare for you to meet your local Customs Office requirements.

Free On Board (FOB)

Motif covers all the handling, customs and transport charges to transfer the order from our store onto the plane or ship. After that, all the freight and handling charges required to transport and receive the order are the responsibility of you our customer. At Motif, we can suggest an agent at your end that could help with the import procedures to land and release the order. You are also free to receive the goods yourself or nominate your own agent.

Cost & Freight (C&F)

Motif covers all the handling, customs, transport and freight charges from our store until the order lands at the designated port of entry in your country (by air or sea). You may receive the goods yourself, through a nominated agent or Motif can also arrange an agent and cover all the import duties and charges in one amount.

By Air or Sea

Motif’s Head Office is based in Dhaka, the capital of Bangladesh, about 1 hour from the international airport. All the FOB prices listed online include all transport and handling charges from our office to the airport.

The international seaport for Bangladesh is approx. 250 miles SE of Dhaka and requires an additional transportation charge. This amount depends on the size of your order. We do however encourage shipping by sea as for orders over 1cbm in volume, approx 9 cartons, it is usually cheaper and is definitely a more eco-friendly option. Depending on the destination, sea shipments can take between 4-10 weeks.

Insurance against loss, damage or theft of the order whilst in transit is the client’s responsibility.

Based on your order details and our research, we suggest the best shipping option for you.

Amendments to Terms of service

We at Motif are happily a growing business thanks to your custom. As we continue to grow, our Terms of Service are occasionally revised. Please visit these pages on a regular basis to keep updated on any changes.

 

 

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